Shipping & Cancellation Policy
Delivery Locations:
We deliver to all cities and districts across Saudi Arabia.
Delivery Times:
Packages are delivered from Monday to Saturday, between 09:00 - 19:00. Deliveries are not made on Sundays and public holidays.
Delivery Duration:
We aim to deliver your order within 2-5 business days, although delivery times may vary during sale periods.
( Please note that TheTrendyExpress.com is not responsible for shipping delays caused by unforeseen circumstances such as recipient unavailability, incorrect addresses, or weather conditions. We will inform you of any delays and provide an estimated delivery date.)
Delivery Charges:
The Delivery Charges is free for few days. This is big opportunity for orders.
Identification Requirement:
No identification is required upon package receipt. However, the authorized recipient must sign the delivery document
Video Proof for Damaged Goods:
We advise customers to make a video while unboxing their product. This video serves as proof in case of damaged or incomplete items. Refunds for damaged goods require video proof.
Address Modification:
Contact Us Fast: If you need to change your address or phone number after ordering, message us on WhatsApp right away.
Give Order Info: Tell us your order number and what details you want to change, like your new address or phone number.
Time Limits: Let us know as soon as possible. Once the courier takes your parcel, we might not be able to change it.
We'll Confirm: We'll check your request and confirm the changes with you.
Verification: Sometimes, we might need to make sure it's really you asking for the change.
Stay Updated: Keep an eye on your messages from us. We'll let you know what's happening with your order.
Remember, we're here to help! If you have questions or need assistance, just message us.
Package Tampering or Missing Items:
Contact Alif Tech Customer Service within 24 hours if you find the product tampered with or items missing upon opening the package.
Order Tracking:
Track your order on Alif Tech through our website or directly on our delivery partners’ websites using your tracking number.